We ship ALL our articles WORLDWIDE.
These are our average deliverycosts:
SPAIN/PORTUGAL/GIBRALTAR: FREE on orders > 55 euros
EUROPE: FREE on orders >55 euros.
exeptions: swizterland (15 euros), norway, finland, sweden, moldavia, lithuania, lativa, estland, romania, bulgaria, albania, romania (10 euros)
WORLDWIDE: FREE for all orders >200 euros. Use code FREEWORLD at the checkout. All orders <200 euros will be charged with 25 - 45 euro (depending on location)
FOR LIMITED EDITION SNEAKERRELEASES THERE WILL BE NO FREE SHIPPING.
EUROPE 2-4 days
INTERNATIONAL 4-12 days, depending on location. Delays can happen due to customs hold back or customs checks. We cannot be hold responsible for any delay of this kind.
Unfortunatly we can not make deliveries to russia and noth korea at the moment.
Our returns guarantee entitles you to return the product for any reason within 14 days after arrival. You have the right to open the package and check the contents but the product must be return unused. All original packaging, price labels etc shall be returned with the product without having been tampered with. In case of any damage of the price labels or the original packaging we will not refunding the amount of the product. If a return is not accepted because of any damages we send the product back to you after prepaying the extra shippingcosts.
How to make a return
When returning goods by post please ensure that the package is closed well. We cannot accept damaged packages. Very important, please contact us first via mail (email@example.com) or the contactform which you can find at the top menu of this page before you ship an item back to us. If we receive an item back without getting informed before either via email or the contactform on this website we cannot accept the returned items. The client needs to inform us within a maximum of 14 days after the arrival about a return. Any other communicationways concerning a return are not legal and will not be accepted. With every purchase the client/buyer accepts this return policy.
Due to enviormental reasons we will not add a printed invoice or returnform to the shipping. After every purchase in our onlinestore you receive and online orderconfirmation. In case of a return please use the following returnadres:
ALTROVE AFRICAN SHOP
BAJADA DEL MACHO 2
Shipping costs will not be refunded. This applies to the original shipping cost for your order as well as the return-shipping cost. The client is responsible that the returndelivery arrives at our shop within 14 days arrival. If the return product arrives later we will not accept the delivery and the item will be returned to the sender after paying for the deliverycosts. In the case of an exchange, we will not cover the cost of the shippingcosts for the new item to you.